Some orders require a signature upon delivery. If nobody is home to sign for the parcel, or a 'leave at door' service is not available in your area, a card will be left with instructions with how to collect your order.
Once your parcel has been delivered you will be responsible for any damage to or loss of your items. If you have a question or think you may not have received your complete order please contact us within 14 days of delivery.
We may not accept deliveries to all Parcel Collection boxes or similar delivery locations.
New Zealand POST
Delivery on Standard Shipping product orders are delivered weekdays by New Zealand posts. Please allow 3 -7 business days processing for Standard Shipping. Parcel Post and Express products are processed in 1 to 3 business days and delivered via Australia Post to your home. If you live outside the delivery network Australia Post will deliver your parcel to the nearest post office and leave a card for your collection with post office details.
RETURN POLICY
Goods come with guarantees that are protected under the Vantage Consumer Law. Consumers are entitled to replacements or refunds for major failures. Customers are entitled to have goods repaired or replaced if not of acceptable quality. Failure does not amount to a major failure.
If you have purchased an item not of acceptable quality or it does not match the description it can be returned to us. A full refund, repair, or replacement on most items will be given upon assessment. Proof of purchase via Credit Card or Bank Statements must be given to prove proof of purchase. All refunds will be provided via the same method of payment as the original purchase was made.
If you have changed your mind about your purchase Vantage Peak will offer you either an exchange or a refund considering these conditions:
- Return the item within 28 days of purchase
- Produce your original receipt, online tax invoice, or other adequate proof of purchase at the time of return
- The item must be in new condition: unused and undamaged with the original packaging, instructions, and all original accessories. Returns must be unworn, unopened, unused and in its original condition.
- Some products to not have a change of mind return as listed below
Cut to length and custom products are subject to inspection and assessment and are unused and undamaged.
Return of items from the following categories under the change of mind returns policy is not available for any reason:
- Airbeds
- All personal protective equipment
- Carabineers, climbing gear, and connectors
- Clearance items
- Craft-Matic Adjustable Pullers
- DVDs
- Gift Cards
- GPS and other electronics
- Opened fishing lines
- Fridges and or freezers
- Harnesses
- Helmets
- Perishable goods
- Personal flotation devices
- Ropes and cords
- Safety gear
- Sleeping bags
- Sleeping bag liners
- Special customer orders
- Swimwear
- Thermals/underwear
- Travel pillows
ONLINE PURCHASES
If you help returning a product please contact Customer Service +64 027 220 9939, send an email to [email protected], or PM us with the Live Chat and we will assist with the product return via Australia Post or courier service. Refunds associated with product returns occur once the product been received from the Australia Post or courier service and evaluated through the Returns Policy.
For change of mind return or exchange the delivery fee/shipping is not refundable.